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Please also see our general FAQ or Returns Policy for other questions.

What countries do you ship to? We ship to every country in the world!
Do you offer free shipping? Yes. For now, at launch, all of our shipping is free. 100%
How can I find out my shipping cost? What part of free don't you understand? (grin)
How fast is shipping? We use Canada Post and USPS for all of our shipping and speeds depends on what method is chosen. All times are in business days. Please note that most items are Made to Order and will take 10-15 business days to make for you as well. Ready to Ship items ship within 48 hours and are in stock.
  • Canada - Expedited Parcel = 1-4 days w/tracking, Xpresspost = 1-2 days w/tracking.
  • USA Small Packet Air = 5-9 days, Tracked Packet = 4-7 days w/tracking, Xpresspost = 2-3 days w/tracking.
  • International - Small Packet Air = 6-12 days, Tracked Packet = 6-10 days w/tracking, Xpresspost = 3-5 days w/tracking. 
How do I track my order? As soon as we ship your order you'll receive email confirmation. If you paid for a tracked shipping option we'll also include the tracking ID in the shipment email.
My shipping address is wrong! Please email us your correct shipping address within 24 hours of placing your order and we can change it.
When will my order ship? Ready to Ship products are shipped out within 48 hours. Made to Order products take 10-15 business days to produce and Custom items can take 25 business days to produce. If you order Ready to Ship products with Made to Order or Custom products we will wait until all products are ready before shipping.
Confused about something? Email support@dotcomvintage.com and we'll help you out!